Refund Policy

1.1 Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

1.2 Cancellation right does not apply in the case of any custom made or made to measure products or designs, such as profiled timber, charred and coated timber. PermaChar (Spahaus) will not be liable for issues deemed to be natural variations in the timber; such as grain knots, variation in colour etc.; this is a natural product and will react differently depending on usage conditions.

1.3 Cancellations must be made before the timber has been milled and processed.

2.1 Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.

2.2 We cannot guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. This does not affect your statutory rights.

2.3 PermaChar (Spahaus) will not accept any liability for any Products that have been repaired before we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non Company components have been used.

2.4 If goods have been delivered in a damaged state and we feel the situation cannot be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.

3.1 PermaChar (Spahaus) shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.

4.1 No warranty is either given or implied on any timber product, as it is a natural product and will react differently depending on usage conditions.

4.2 All dimensions advertised by PermaChar (Spahaus) are a nominal size and there may be a small variation in the finished product, this cannot be classified as a defect as it is a natural product.

4.3 In any event and despite anything contained in these conditions, in no circumstances shall PermaChar (Spahaus) be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.

5.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

5.2 The refund policy is subject to change at any time without prior notice to you. In addition to the above: PermaChar (Spahaus) retains title to all goods until payment is received in full. Goods that are unpaid for can be collected/removed from any location if deemed necessary. PermaChar (Spahaus) retain the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected. PermaChar (Spahaus) retains the right to cancel any order by notifying the customer by email without detailed disclosure. All prices quoted in the initial listings exclude vat @ 20%.